Refund and Returns Policy

Effective Date: 17/10/2024
Hotline: 803-536-4721
Email: duynttm0901@gmail.com
Address: 2987 Java Lane, Orangeburg, South Carolina, United States
Website: ultraopis.com

Our Refund and Returns Policy is designed to ensure customer satisfaction:

  • Eligibility for Returns: Items can be returned within 30 days of receipt for a full refund or exchange, provided they are unused and in original condition.
  • Non-Returnable Items: Personalized or custom-made items are non-refundable unless defective.
  • Refund Process: Once we receive your returned item, we will inspect it and notify you about the approval or rejection of your refund within 5 business days.
  • Shipping for Returns: Customers are responsible for shipping costs unless the item is defective or incorrect.