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Sales Policy
Effective Date: January 10, 2025
Welcome to UltraOpis! We are dedicated to providing a seamless and enjoyable shopping experience for all our customers. Our Sales Policy is designed to ensure clarity and transparency regarding your purchases, helping you make informed decisions when shopping with us.
1. Product Information
We strive to ensure that all product details on our website, including descriptions, images, and prices, are accurate. However, due to factors such as lighting conditions, product manufacturing variations, or browser settings, product images and colors may vary slightly from the actual item. We do not guarantee the accuracy of all product information, although we do our best to provide up-to-date and precise details.
2. Pricing and Payment
All prices listed on our website are in U.S. Dollars and are subject to change without prior notice. Prices may vary due to ongoing promotions, discounts, or changes in market conditions. We accept various forms of payment, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods.
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Payment Processing: When placing an order, your payment will be processed securely through our third-party payment processors. All payments are subject to approval, and we reserve the right to cancel or refuse an order at our discretion, particularly in cases of suspected fraud or payment issues.
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Sales Tax: Sales tax will be applied to your order based on the applicable tax rate in the state where your shipping address is located.
3. Order Processing and Confirmation
Once your order is placed, you will receive an order confirmation email with details of your purchase. This email will serve as an acknowledgment that we have received your order. Please note that this is not an order acceptance but rather a confirmation that we have received your order request.
- Order Acceptance: Your order will only be accepted when we ship the items to you, at which point a shipping confirmation will be sent. We reserve the right to reject or cancel orders due to issues with product availability or payment verification.
4. Availability and Shipping
We strive to keep our inventory up-to-date, but due to high demand, some products may become temporarily unavailable. In such cases, we will inform you of any backordered items and provide an estimated date of restocking.
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Shipping: We offer a variety of shipping options to suit your needs. Shipping costs will be calculated at checkout and depend on the size, weight, and destination of your order. Please note that we currently ship to most regions across the United States and internationally.
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Delivery Times: Estimated delivery times will be provided at checkout. Delivery times may vary based on your location and the shipping method chosen. While we make every effort to meet estimated delivery times, please note that delays can occur due to factors outside our control, such as weather, customs, or carrier delays.
5. Customer Responsibilities
- Shipping Address: Please ensure that the shipping address provided at checkout is accurate and complete. We cannot be held responsible for delays or losses resulting from incorrect or incomplete shipping information.
- Delivery and Acceptance: Upon delivery, please inspect your package and products for any damages or defects. If you find any issues, please contact us within 48 hours of receiving your order.
6. Discounts and Promotions
From time to time, we may offer special discounts, promotions, or coupon codes. These promotions may be subject to certain terms and conditions, including but not limited to minimum purchase requirements, product exclusions, and expiration dates. Promotions cannot be combined unless explicitly stated.
7. Customer Service and Support
If you have any questions or concerns regarding your order or our sales policy, feel free to reach out to our customer support team via:
- Hotline: 803-536-4721
- Email: duynttm0901@gmail.com
- Address: 2987 Java Lane, Orangeburg, South Carolina, United States